We at Leading Point know all too well that the business world is full of jargon. So here’s our handy guide to the eight most common terms used in change management.

Op model (AKA Operating model)
A representation of how a business works. It is not an org chart or a process map. This is traditionally done in PowerPoint and Excel.

Digital op model
This often means, how your business works in a digital world.
However, at Leading Point we believe that operating models can be done differently. To us, a digital op model is a digital representation of your operating model. This means that the op model remains live, and can be updated in real time; rather than living in a rarely opened PowerPoint.

Digital transformation
Making the business work better using digital tools and processes. 

Business transformation
Any kind of significant change to how the business works.

Digitisation
Turning paper documents into structured data.

Business capability
What the business does.
Capabilities are stable and rarely change.

Business process
How the business operates.
Unlike ‘business capability’, this is variable and changes frequently.

Function
Either used as another word for capability, or another word for organisation. (This is confusing, which is why we at Leading Point don’t use it.)

We hope this has helped to translate some of the jargon!
If you would like to learn more about Leading Point and how we help businesses manage change, you can reach us here.

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